Pedestrian and traffic control, customer service, tenant liaison and a clean environment are the fundamental key aims of our Officers, helping to provide a safe and enjoyable experience for all visitors to the Centre.
All our teams of Customer Service Operatives receive specialist training, which includes site orientation delivered during our induction and bespoke training modules.
We place great emphasis on our Customer Service Personnel gaining recognised professional NVQ qualifications, supported by our in-house continuous personal development programme.
AFC Group has introduced a new style of operational delivery, focusing on service excellence. Working alongside our cleaning division providing a true integrated service model, we have been able to significantly reduce management charges to assist our customers.
Our internal intranet management systems allow us to provide a speedy and transparent facility, allowing the customer full access to our systems. This ensures that our operatives can respond to the day to day challenges, confident that they are fully supported.
At AFC, our service is based on "ambassador to the public" rather than on specific security roles.
Our Services Include
- Customer service officers
- First aid response
- Emergency lift response
- CCTV monitoring and Control room staff
- Footfall analysis
